Policies

About this document

This document tells you about our privacy, data collection and confidentiality policy. This privacy, data collection and confidentiality policy explains how we do what the law says we must do to protect your privacy.

Privacy means that any person has the right to have their personal information to not be told or shown to anyone. Confidentiality means that there is a duty to keep your personal information private and protected.

If you would like to know more information or you have a question, please ask your practitioner.

Katallasso complies with the Privacy Act 1988 and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 Tasmania and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information. Katallasso takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.

Your privacy

This document will tell you:

• what we know about you
• why we know things about you.
• how we will use what we know
• how we will keep what we know safe
• what we do when your personal information has been accessed without your consent.

Why do we keep your personal information?

We ask for your personal information for different reasons:

• it helps us to provide the right services and supports
• we can give you details about our support packages, assessments and activities.
• We can provide assessments relevant to you

We will keep your information private. This means we will not tell people your personal information unless we have to.  You do not have to give us your personal information.  If you choose not to give us personal information, we may not be able to work with you.

Data Collection Practices

Katallasso collects personal information for the purposes of providing you with a counselling, assessment and /or social work services. As part of this service, it is possible that the practice may need to collect information about things like how to contact you to arrange an appointment. Katallasso may collect information via the practice Consent Forms or other company forms that you complete, via our online booking system if you use that and via administration, or through our website www.katallasso.com.au

The kind of personal and health information that Katallasso may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your connection with Katallasso. This information may include things like:

• your full name
• address
• email address
• date of birth
• Medicare details
• billing information
• general appointment information and other personal information.

It is important that you are aware that failure to provide Katallasso with all the information requested, means that Katallasso may not be able to deliver the counselling, assessment and /or social work services that you have requested.

Katallasso collects personal information in the following ways:

• from you when you make an inquiry, book an appointment, email the practice, phone the practice, engage with the practice on social media, complete documentation, in a counselling, assessment and /or social work services where you request a letter or report, where you complete an assessment or make an online booking;
• from third party service providers – if you are referred through an EAP / doctor / or other third party, they usually provide us with your contact information and other information relevant to the referral;
• when we receive enquiries through www.katallasso.com.au and when the website is otherwise accessed or used.

The kind of personal information Katallasso may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information requested Katallasso may not be able to deliver the counselling, assessment and /or social work services requested.

Consent

You consent to Katallasso collecting, using and disclosing your personal and health information for the purpose of complying with this privacy policy. By booking an appointment, making an inquiry, registering your details via our website / phone / email / SMS / social media contact / fax or other and or by completing a consent form, you provide Katallasso with consent to collect, use and disclose your personal and health information for the purpose covered in this privacy policy.

Information and Use

In the course of providing you with services Katallasso may use the information that you have provided to Katallasso including personal and health information, in order to provide you with counselling, assessment and /or social work services, send you an electronic newsletter, respond to feedback and complaints, utilise the Katallasso website, correspond with you and if required, enforce our client consent form / payment arrangement form.

Quality and Security of Data Collected

Katallasso takes reasonable steps to protect personal information collected and secure it from misuse, loss and interference and from unauthorised access and modification. Katallasso endeavours to ensure all such information collected is up-to-date and complete at the time it is collected, used or disclosed. To ensure your information is accurate, please notify Katallasso. You can do this by emailing Katallasso

Health Information Collected

Katallasso complies with the Health Privacy Principles and the ethical guidelines of the Australian Association of Social Workers, Code of Ethics, in the collection, use and disclosure of all health information and to ensure that it is kept confidential.

Katallasso may collect your health information when you attend the practice and/or at any other time from time-to-time in the course of providing counselling, assessment and /or social work services.

 Your information may be collected for, but is not limited to, the following reasons:

• as it is required for the provision of counselling, assessment and /or social work services, including recording your personal information and health information as relevant to your current situation for the purposes of providing therapeutic intervention, writing reports and summaries;
• only as essential for the provision of counselling, assessment and /or social work services, or as otherwise in accordance with your consent, or as may be required by law;
• only from you (or from someone authorised by you with your written consent)
• in accordance with the code of ethics set out by Australian Association of Social Workers;
• with accuracy, on the basis that you may at any time request a copy of the health information that Katallasso has collected by emailing us at [email protected] (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

Access, Updates and Complaints

Katallasso will provide you with access to your personal and health information that has been collected, subject to any legal exceptions, at your written request. Please also let us know if you have any concerns, questions or complaints so that Katallasso can address them promptly for you, by sending an email to [email protected].  Where are our records are found to be inaccurate, Katallasso will promptly correct any inaccuracies on the grounds of updated information that you provide.

How do we keep your personal information safe?

We keep paper records safe in our offices under lock and key. We keep your personal information stored on computers protected with a password. Only staff who provide supports and services to you can see your personal information.

We only keep your personal information as long as we need it. We destroy your personal information when we no longer need it.

What happens if someone has accessed your personal information without your consent?

When someone has accessed your personal information without our permission and without your consent, this is called a data breach.

If a data breach happens:

• we will tell you what happened
• we will take action to make sure you will not be harmed
• we will find out why it happened
• we will improve the way we handle your personal information
• we may have to report this to the government
• this will not affect the services we provide you.

Disclosure

Katallasso discloses personal information to additional third parties with your consent in accordance with this privacy policy or if permitted, authorised or required to do so by any relevant Federal or State or Territory law.

Changes to this Privacy Policy

From time to time, Katallasso may make amendments to this privacy policy. Any changes will be effective immediately upon the uploading of the revised privacy policy on www.katallasso.com.au By continuing to use the Katallasso website and/or the counselling, assessment and /or social work services following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of the website and inform us immediately prior to any further receipt of our counselling, assessment and /or social work services.

Contact Us

If you have any questions about this privacy policy please contact Katallasso at via our contact page.